Fix Wi-Fi connection bug

If you're having Wi-Fi connection problems or encounter an Wi-Fi icon with an exclamation point, endeavor the solutions below. After each solution, effort to open a webpage on your phone to see if the effect is fixed.

Step 1: Cheque settings & restart

  1. Make certain Wi-Fi is on. Then plow information technology off and on once again to reconnect. Larn how to connect to Wi-Fi networks.
  2. Brand sure Airplane mode is off. Then plough information technology on and off once more to reconnect. Learn how to enable and disable Airplane mode.

  3. Press your phone's power push for a few seconds. Then, on your screen, tap Restart .If you don't see "Restart," printing and hold the ability button for nearly thirty seconds, until your phone restarts.

Footstep ii: Find the problem type

  • Phone:Try connecting to the Wi-Fi network with some other device, like a laptop estimator or friend's phone. If other devices can use the network, the problem is about likely with your phone.
  • Network:Check whether your phone tin can connect to some other Wi-Fi network, similar at a friend's business firm or a public network. If your telephone can connect elsewhere, the problem is well-nigh likely with the network.
  • Internet:If your phone connects to the Wi-Fi network but you notwithstanding take no net, the problem is almost likely with your cyberspace connexion.

Step iii: Troubleshoot by trouble type

Phone

Cheque for trouble apps

The problem can be from an app that you downloaded. To discover out, restart your phone in prophylactic manner.

  1. Turn on safe mode. Acquire how to turn on safe fashion.
  2. Attempt connecting to the Wi-Fi network again.
  3. Cheque if the Wi-Fi connection works in safe way.
    • If the Wi-Fi connectedness works in safe style, a downloaded app is about likely causing the upshot.
      • To go out safe mode, restart your phone.
      • Uninstall recently downloaded apps one past one. Encounter whether the connection works.
      • After you remove the app that's causing the problem, reinstall the other apps.
    • If the Wi-Fi connection doesn't work in safety fashion
      Likely, at that place'southward a problem with the Wi-Fi network or net connection.

Tip: Aeroplane manner is automatically turned on when you enter safe style. Nosotros recommend turning aeroplane mode off in social club to continue using features such as GPS, Wi-Fi, and making telephone calls.

Net & network

Restart the router & modem

If the Wi-Fi router and modem are yours, try turning them off and then on again.

  1. Unplug the router and modem's power cords from the power outlet for 15 seconds.
  2. Plug the power cords back in.
  3. Check that all cords and cables are secure at both ends.
  4. Wait a few minutes, until the lights on the modem and router are working right. (See the device transmission or manufacturer's back up site.)

If the lights aren't working right, you could accept an issue with the modem, router, or internet connection.

Contact the network administrator or your Internet access provider. For case, there could exist a service outage, or they could need to reset your connection.

Sign in to a public network

Important: Public networks, similar at cafes or airports, often accept a webpage for you to complete. If you sign in or accept the terms, the public connection should piece of work.

If you don't run across an authorisation folio afterwards you lot connect to a public network:

  • Check for a notification that asks you lot to sign in.
  • Open a new page in a new window.

If those steps don't work, try restarting your connexion to the network:

  1. Open your phone's Settings app.
  2. Tap Network & internet And thenCyberspace.
  3. Bear upon and hold the network name. TapForget.
  4. Turn Wi-Fi off and then on once again.
  5. On the list, tap the network name.
  6. You lot'll get a notification to sign in. Tap the notification.
  7. To connect to the network, concur to the terms.

Wi-Fi hotspot

Check that hotspot is on

  1. Open up your telephone's Settings app.
  2. Tap Network & internet And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Turn on UseWi-Fi hotspot.
    • If it was already on, plow it off so on again.
    • If your phone hasn't had a hotspot earlier, get-go tap Set up Wi-Fi hotspot.

Tip: For more info, larn more than well-nigh hotspots and tethering.

Contact your mobile carrier

Of import:Not all mobile service providers work with mobile hotspots.

If you accept bug, check with your carrier. Ask whether your telephone can connect to mobile hotspots and whether they're in your data programme.

When you reconnect

When you reconnect, check for the latest system update. Updates can bring improvements that help set up issues. Larn how to cheque and update your Android version.

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